History[edit]
[24]7 was founded in April 2000 by P.V. Kannan and Shanmugam Nagarajan.[1] Kannan previously founded Business Evolution, a software company, which was acquired by Kana Software in 1999.[1] This company, headquartered in Campbell, California, provides cloud-based customer engagement solutions.[2] [24]7 works with brands within the financial services, retail, telecommunications, technology, and travel industries.[2]
In 2003, [24]7 was privately funded in part by Michael Moritz and his venture capital firm Sequoia Capital.[3] The total venture funding was estimated at about $22 million. The company reportedly was profitable by the end of 2003.[4]