justbefair

Hi.   I am happy to help out other players online at Chess.com by being a moderator.  I have been a member of Chess.com since 2007 and have played tens of thousands of games here.

That said,  I am just a member like you and I don't have access to a lot of the Chess.com systems, so I don't know :   

• Why your friend was banned
• Why you were banned
• When your refund request will be fulfilled

and so on.