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Ms_Liz
Can’t actually get customer support because the chat bots won’t send me to a real person and chess.com’s support email just sends a form message directing me back to the bots. Disappointing and maddening.
Martin_Stahl
Ms_Liz wrote:
Can’t actually get customer support because the chat bots won’t send me to a real person and chess.com’s support email just sends a form message directing me back to the bots. Disappointing and maddening.

Make sure your question is very specific and once it refers you to some articles, they something like speak to an agent 

Ms_Liz
It did not give me that option. Thanks though.