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"This site can't be reached." FIX YOUR SERVERS CHESS.COM!!!

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PlayThatMoveTomorrow

Everything else works fine, but I keep losing connection to the chess.com site.

Martin_Stahl
PlayThatMoveTomorrow wrote:

Everything else works fine, but I keep losing connection to the chess.com site.

As far as I know there haven't been any recent issues.

You might check out the following to minimize issues.

https://support.chess.com/en/articles/8652402-how-can-i-optimize-my-online-chess-performance

https://support.chess.com/en/articles/8584209-how-do-i-fix-my-disconnect-lag-issues

PlayThatMoveTomorrow

Everything else is working fine. It's ONLY chess.com.

Martin_Stahl
PlayThatMoveTomorrow wrote:

Everything else is working fine. It's ONLY chess.com.

I haven't seen any other reports of issues or have any problems accessing the site

PlayThatMoveTomorrow

The connection to the site isn't bad at first, but while I play it keeps trying to reconnect and then I lose connection altogether.

sqjs
Martin_Stahl wrote:
PlayThatMoveTomorrow wrote:

Everything else is working fine. It's ONLY chess.com.

I haven't seen any other reports of issues or have any problems accessing the site

Seriously?

sqjs

I see posts every day of people complaining about disconnections with absolutely fine wifi

PlayThatMoveTomorrow
sqjs wrote:

I see posts every day of people complaining about disconnections with absolutely fine wifi

I guess the problem must be on our side, even when we provide screenshot proof. grin

Martin_Stahl
sqjs wrote:

I see posts every day of people complaining about disconnections with absolutely fine wifi

Yes, people experience disconnects but there are a lot of variables that can cause them. For ones on the site's end, they will normally impact pretty much everyone and when there are larger groups of disconnects, staff have mechanisms to alert on those. There hasn't been something like that recently.

There are things on the client side, either the device (device itself or other software on the client) or local network segment that can cause disconnects. The local router, something at the local ISP, any of the many pieces of equipment that the traffic flows through before reaching the site's hosting location. Those articles give information to minimize issues on the client side.

Martin_Stahl
PlayThatMoveTomorrow wrote:
sqjs wrote:

I see posts every day of people complaining about disconnections with absolutely fine wifi

I guess the problem must be on our side, even when we provide screenshot proof.

A screenshot proves there was an issue from your device to the site, not that the site was at issue.

https://support.chess.com/en/articles/9010617-why-can-t-i-connect-to-chess-com-when-other-sites-are-working-fine

PlayThatMoveTomorrow
Martin_Stahl wrote:

A screenshot proves there was an issue from your device to the site, not that the site was at issue.

No, it doesn't prove that. The problem could equally be an issue from the site to me.

Martin_Stahl
PlayThatMoveTomorrow wrote:
Martin_Stahl wrote:

A screenshot proves there was an issue from your device to the site, not that the site was at issue.

No, it doesn't prove that. The problem could equally be an issue from the site to me.

Which is essentially the same thing. The traffic likely takes the same route