The app keeps "disconnecting" while playing

When you are in an area with a weak wifi connection, it is hard to maintain a connection.

Same issue. It is nearly unusable. Going to find another app.

Did you try changing your connection settings?

https://www.chess.com/blog/News/how-to-adjust-your-live-chess-connection

This happens on ios app ...Same issue here.... while middle of the game it shows you disconnected and when you come back you have lost precious time on the blitz game...few points 

1> I am experiencing this even when i am sitting next to my wifi router so there is definitely not weak signal 

2> i can use internet through safari or other app while chess.com app shows i am disconnected so definitely my internet is fine 

i hope someone fix this

You are the only person whose device is attached to the router? No other applications are running?

Happens to me as well.

Honestly, just go use Lichess. It’s completely free and the random disconnect error of the chess.com app have been around for at least a year now.

Freaking trash.

i keep losing internet nothing to do with me or my internet chess keeps making me lose of there own app they need to fix it am fed up with this this app .

I just lost a game because the connection was broken.

Can anyone work on it and reinstate any lost rating points?

You can find the link to the game below:

https://www.chess.com/live/game/3660397155

Appreciate your support!

I just played a game and I just got auto disconnected. for that, it we declared a lost. I'm really upset about it because it is well known, opponents uses app or software to auto disconnect the other person. this has been going on for years and I am surprise no one can fix it. I shouldn't have to be penalize because my opponent decided to auto disconnect the other player. it should be a least a draw. unacceptable. :(

Why ask in a two year old thread? The forum is mostly answered by other members.

If you want support, write to [email protected].

Your client and your opponent's client never directly communicate. All traffic goes through the Live server process and only the moves, updated clocks and chat messages are sent back and forth. So your opponent can't cause you to disconnect.

https://support.chess.com/customer/en/portal/articles/1444918-my-internet-connection-is-fine---why-am-i-getting-disconnects-

Your software has flaws and I am a developer. Are you interested in a better and way more robust app/web? I can do it, it doesn't require such a strong connection, it just requires a good algorithm and the right technology. I am so disappointed. This is the only weak point the app has. And it's not weak Wi-Fi or something, I am 100% sure it has happened while my download speeds are near 10Mb/s so it doesn't make sense at all.

I can't renew my subscription if I'm going to keep getting for a bad connection

Bumping, this is still a problem.

I am not sure the chess.com is really trying to fix this bug or surrender bug.

I play chess for 1 year in this app and I there are still same problems and to lose points beacuse of these bugs make me so mad!

It's not so hard to fix this in 1 year.

There are so many chess player who use this app and this means you treat us like a fool.

Thank you for that.

It's not the app it's also on their website. I gave up live chess. I don't care if my connection stinks.. IT DOES but the way around it isn't to auto-resign games of opponents who lose their connectivity. They need to be able to adjourn games not just auto forfeit after some seconds...