I also submitted the refund form on 03/01 and got no response, even the automated one. So I sent an email to [email protected]. Let's see what happens.
The funny thing is that I was initially charged BRL 399, but after the refund request the charge increased to BRL 429.
hello just wanted to clarify something, i got a responce on my request and was given a few options. I responded to the Email saying that i wanted the refund, so i do just wait now? I don't mind waiting it's just been a long time sense i send that response.
Yes, they'll get back to your response. I believe the support staff that initially contacted you will resolve and that will happen based on their tickets and schedule.
Hi! I was just wondering how long the usual time is to wait for a refund after the staff got back with the initial email. I have only received one email on December 27, and was wondering how long I have to wait for.
Yeah it's been almost a month since my initial email (12/27) and no response yet 
Hi! I was just wondering how long the usual time is to wait for a refund after the staff got back with the initial email. I have only received one email on December 27, and was wondering how long I have to wait for.
Staff found an issue where some tickets were filtered. Try are working through those now but you might open a new ticket, just in case
Thanks 
Hi! I was just wondering how long the usual time is to wait for a refund after the staff got back with the initial email. I have only received one email on December 27, and was wondering how long I have to wait for.
Staff found an issue where some tickets were filtered. Try are working through those now but you might open a new ticket, just in case
Can i ask, does that matter even if we had a response to our tichet? I am a bit confused by this.
If you replied to a staff response, you may want to resend it to be sure it wasn't lost.
I need a refund for my yearly subscription. I have not played chess in like 9 months then i i got charged 80 dollars i need a refund
I need a refund for my yearly subscription. I have not played chess in like 9 months then i i got charged 80 dollars i need a refund
You need to contact support directly for a refund.
How to contract support directly for a refund. I sent an email to [email protected] and they just spam this. And i click that link 100 times. But dont see anything. 
How to contract support directly for a refund. I sent an email to [email protected] and they just spam this. And i click that link 100 times. But dont see anything.
On the website menu, on the left, there's a Help option. That's how you get that.
Yes, I did it so many time. But notthing happen. Can you please check it
Nothing happened. Im serious. I try 100 times
Can you give me your Instagram. I will give you a video about it. Can you please help me, i try everything, i dont know where im wrong
Nothing happened. Im serious. I try 100 times
You'll never get it... the help button purposely is broken atm because capitalism
Nothing happened. Im serious. I try 100 times
You'll never get it... the help button purposely is broken atm because capitalism
It's not broken. Some browser settings may not allow it to load though. I've never had it fail to load across multiple devices and browsers
Nothing happened. Im serious. I try 100 times
Your browser has to accept third party cookies. If that's Chrome, try in an incognito
I tried everything for asking for a refund. Why is there no response till now . I filled the contact forms , I send emails . Please help me. I am a student and in need of MY MONEY .
If you filled out the request, you'll get refunded. Staff are still working through a backlog of tickets ftom the holidays and will get to you.
Be sure to check your spam/junk folders to make sure their response doesn't get filtered.