REFUND
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Then it will be actioned by the billing team sometime in the next week - have some patience. Post again next week and let us know the status
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**Subject: Request for Refund of Subscription Fee**
Dear Chess.com Support Team,
My name is Isakzhan, and my username on Chess.com is isakzhan23.
Recently, I had a 7-day free trial subscription. After the trial period ended, the subscription was automatically renewed for a year, and 3999 RUB was charged to my card (4177 4901 9119 0893). This amount is a significant financial burden for me as I come from a very poor family.
I kindly request a refund for this charge, as I did not intend to subscribe for a year and cannot afford this expense.
Thank you in advance for your understanding and assistance in resolving this matter.
Sincerely,
Isakzhan
[removed -- MS]
isakzhan23 wrote:
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**Subject: Request for Refund of Subscription Fee**
Dear Chess.com Support Team,
My name is Isakzhan, and my username on Chess.com is isakzhan23.
Recently, I had a 7-day free trial subscription. After the trial period ended, the subscription was automatically renewed for a year, and 3999 RUB was charged to my card (4177 4901 9119 0893). This amount is a significant financial burden for me as I come from a very poor family.
I kindly request a refund for this charge, as I did not intend to subscribe for a year and cannot afford this expense.
Thank you in advance for your understanding and assistance in resolving this matter.
Sincerely,
Isakzhan
....
You need to use the Help option in the menu to request a refund
They refund my money back thanks🙏🏻😭😭
In just 2 days as well.
does anyone know in how many days is the refunde back?
im_not_steph wrote:
does anyone know in how many days is the refunde back?
If you opened a ticket it could take a few days to get a response and 1-3 days for the refund to go through.
Martin_Stahl wrote:
im_not_steph wrote:
does anyone know in how many days is the refunde back?
If you opened a ticket it could take a few days to get a response and 1-3 days for the refund to go through.
okay, thanks! i hope it'll be fast 
I forgot to cancel the free trial and it automatically charged me for the premium subscription. It would be great if you will give me a refund
How do you send ticket for e refund?
Hughi6 wrote:
How do you send ticket for e refund?
Use the Support option in the menu
i was trying to get a free 7 day trial to chess.com premium. After clicking the option “start free trial” it charged 840 pesos out of my Maya account. I made the purchase like 5 minutes ago, please refund.
You have to contact support directly by using the links in the SupportYou have to contact support directly by using the links in the Support menu.