REFUND
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David
May 29, 2024
0
#121
Then it will be actioned by the billing team sometime in the next week - have some patience. Post again next week and let us know the status
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**Subject: Request for Refund of Subscription Fee**
Dear Chess.com Support Team,
My name is Isakzhan, and my username on Chess.com is isakzhan23.
Recently, I had a 7-day free trial subscription. After the trial period ended, the subscription was automatically renewed for a year, and 3999 RUB was charged to my card (4177 4901 9119 0893). This amount is a significant financial burden for me as I come from a very poor family.
I kindly request a refund for this charge, as I did not intend to subscribe for a year and cannot afford this expense.
Thank you in advance for your understanding and assistance in resolving this matter.
Sincerely,
Isakzhan
[removed -- MS]
Jul 23, 2024
0
#123
isakzhan23 wrote:
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**Subject: Request for Refund of Subscription Fee**
Dear Chess.com Support Team,
My name is Isakzhan, and my username on Chess.com is isakzhan23.
Recently, I had a 7-day free trial subscription. After the trial period ended, the subscription was automatically renewed for a year, and 3999 RUB was charged to my card (4177 4901 9119 0893). This amount is a significant financial burden for me as I come from a very poor family.
I kindly request a refund for this charge, as I did not intend to subscribe for a year and cannot afford this expense.
Thank you in advance for your understanding and assistance in resolving this matter.
Sincerely,
Isakzhan
....
You need to use the Help option in the menu to request a refund
They refund my money back thanks🙏🏻😭😭
does anyone know in how many days is the refunde back?
Sep 2, 2024
0
#127
im_not_steph wrote:
does anyone know in how many days is the refunde back?
If you opened a ticket it could take a few days to get a response and 1-3 days for the refund to go through.
Martin_Stahl wrote:
im_not_steph wrote:
does anyone know in how many days is the refunde back?
If you opened a ticket it could take a few days to get a response and 1-3 days for the refund to go through.
okay, thanks! i hope it'll be fast 
I forgot to cancel the free trial and it automatically charged me for the premium subscription. It would be great if you will give me a refund
How do you send ticket for e refund?
Sep 24, 2024
0
#131
Hughi6 wrote:
How do you send ticket for e refund?
Use the Support option in the menu
i was trying to get a free 7 day trial to chess.com premium. After clicking the option “start free trial” it charged 840 pesos out of my Maya account. I made the purchase like 5 minutes ago, please refund.
You have to contact support directly by using the links in the Support menu.
Hello.I forgot to dezactivate the free trial period before the amd of the period and I was charter 399.99 lei for one year.I also want to make a refund. How caold I solve it?thank you.
24 days ago
0
#134
GabrielGb77 wrote:
Hello.I forgot to dezactivate the free trial period before the amd of the period and I was charter 399.99 lei for one year.I also want to make a refund. How caold I solve it?thank you.
You'll need to contact Support directly using the option in the menu
SigilVigil wrote:
I forgot to cancel the free trial before the trial period ended and was charged $99 for the Diamond membership. I noticed they offer a 30-day moneyback guarantee for people who forgot to cancel. How can i go about getting a refund
Purchase accidentally
I request of refund in some hours
3 days ago
0
#137
amansaiyad009 wrote:
SigilVigil wrote:
I forgot to cancel the free trial before the trial period ended and was charged $99 for the Diamond membership. I noticed they offer a 30-day moneyback guarantee for people who forgot to cancel. How can i go about getting a refund
You need to contact Support directly using the option in the menu. Choose the billing option.
It can take 1-3 days to get a response and refunds can take a couple of business days once granted