I forgot to cancel the free trial before the trial period ended and was charged $99 for the Diamond membership. I noticed they offer a 30-day moneyback guarantee for people who forgot to cancel. How can i go about getting a refund.
Cancel the membership and write to [email protected] for a refund.
I forgot to cancel the free trial before the trial period ended and was charged $99 for the Diamond membership. I noticed they offer a 30-day moneyback guarantee for people who forgot to cancel. How can i go about getting a refund.
Per this support article, you should contact member support: https://support.chess.com/article/572-what-are-your-payment-policies-refunds-services-currency-etc
they so sneaky they charge you the last day of the trial scumbags
they so sneaky they charge you the last day of the trial scumbags
They only charge you after you have agreed to the terms and submitted your credit card details.
If you 100% don't want to be charged if you forget to cancel, then don't sign up. Not rocket science.
Unfortunately there are lots of folk that think the internet is a kind of magic world where normal rules don't apply.
I was charged a day early on my free trial. Scamming scumbags
well I payed for it on the 25th and I woke up today with a £80 bill
well I payed for it on the 25th and I woke up today with a £80 bill
Today is the 7th day, so depending on when you signed up that's possible.
well I payed for it on the 25th and I woke up today with a £80 bill
And they will gladly give you your money back if you request it. There is no scam involved.
Cancel and write an email to [email protected].
How long does it take for the refund to usually appear?
How long does it take for the refund to usually appear?
Last I knew they were still running a backlog. It could take up to 12 days for support to get to a ticket and a few more days for the refund to go through.
Yes because everyone that start a free trial wants a premium membership and be charged a hundred bucks at once right? No they are sneaky and underhanded. Why not charge people for the cheapest membership on a monthly basis and let them upgrade as they see fit? Because they wouldn't be able to take advantage of all the people that don't have time to read their fine print that's why.
You choose the trial version you want. If you choose gold and monthly, that's what you'll be charged for when the trial is over. It does default to Diamond and yearly, but it's pretty clear what a member is in for, in my opinion.
I'm baffled at how to cancel the membership. Theres no option anywhere for me to cancel and i just got charged the monthly platinum fee again today.
I'm baffled at how to cancel the membership. Theres no option anywhere for me to cancel and i just got charged the monthly platinum fee again today.
Your account doesn't have premium. Are you sure it's not tied to a different account?
https://support.chess.com/article/585-how-does-membership-renewal-work
https://support.chess.com/article/572-what-are-your-payment-policies-refunds-services-currency-etc
The money has come out of my bank and when i go to payments etc it shows i have ordered platinum membership today
The money has come out of my bank and when i go to payments etc it shows i have ordered platinum membership today
Did it actually come out of your account? As mentioned, you would likely be best served by opening a ticket to support.
i was trying to get a free 7 day trial to chess.com premium. After clicking the option “start free trial” it charged 100 dollars out of my apple account. I made the purchase like 5 minutes ago, please refund.
I forgot to cancel the free trial before the trial period ended and was charged $99 for the Diamond membership. I noticed they offer a 30-day moneyback guarantee for people who forgot to cancel. How can i go about getting a refund.