racism in chess.com

There has to be more done about racism. 2 times now I've been called the N-word twice when I beat someone. And then you report them and chess.com just get back to you saying they've dealt with it. There should be more transparency and you should know what happens to these accounts. 

I'm not black, just my pfp but chess.com should really step up their game on this. It shouldn't be so easy to get away with blatant racism. 

Has anyone else had any experience with this? 

I don't know if it counts, but, I've been called a monkey on the website because of my nationality. There will always be these types of people, I don't really think there's a solution, because the people that display this kind of behavior are using throwaway accounts.

I really hope Chess.com keeps logs of everyone's chats and messages. If they do, they should be able to detect any offensive words used and I hope permanently ban those players.

You should report them and let the staff deal with them. But I totally agree that the bans/mutes of these ppl are taking too long and are not very clear

Report and block people saying racial slurs or insults. There's nothing more you can do. I'm fairly certain that if someone says racial slurs they will be muted by chess.com moderation.

It's sad because :

Racisme is nazisme 

Justice for Juicy!!

I am sorry that you were insulted. There are tens of millions of active accounts and hundreds of thousands of daily insults.  Unfortunately,  Chess.com would have to employ tens of thousands of support staff members to deal with all of the insults that people hurl at each other and premiums would have to be multiplied many times to pay them.

I don't think most people would want that.   I don't get insults during games because I generally don't accept chat during games.     

A player called me Indian noob, loser,I look like their bull dog, India is the dirtiest place etc.

there should b faster action

like we can have page mods

who can mute someone being offensive on their forum for 15min

chess is simply racist. its white vs black, and white goes first.

true. my screenname triggers a surprising amount of fragile Wh*te people, and they lash out at me. i believe you that you got called the N word with no repercussions. apparently according to the people who run this site, thats not hatespeech, and is therefore allowed. i just got called a "brown beaner" on here by an entitled wh*te Am*rican, ive also been called other racist terms on here with no consequences for the privileged members of society. however, i have been muted, block, warned and put on "timeout" after some of my responses to these racists have triggered the programming to prevent my messages from sending and immediately send me a notification to let me know that i have violated their terms and policy against "harassment/bullying. So while this site allows people to call others the N word, and beaner, and other homophobic and racist slurs,,, it doesnt not permit people to call racists out. so dont call anyone a wh*te suprem*cist, a Wh*te fragility crybaby, a l*ser. an am*rican id*ot, a f*scist, a N*zi or anything that might offend a Wh*te b*got. yea, these brobros are definitely insecure racists. y'all notice how they got emojis to show support for ukraine and block out the russian flag, saying they will not stand in tolerance to an invasion/occupation/oppressive state, yet they have no emojis in support of any of the other nations that are also currently being bombed, occupied, oppressed, imprisoned for no reason, denied access to food and water, being raideed in the middle ofd the night, etc etc,,, why? oh simple, those nations arent wh*te so they dont matter, and we can just ignore the war crimes the human rightr violations and the torment being inflicted. yea, theres no need to include a free palestine emoji or block out israel's flag. theses mayo boys have no clue how hypocritical and shameful their blatant racism is. in the future kids will look back and wonder how chess players could be so stupid, egocentric, and blinded by ignorance, racist dummies who believe they are on the right side of history by demonstrating their support for a wh*te nation thats going through what other brown and black countries are also going through and have been for a lot longer which they blissfully ignore.