Sometimes the ai bot misses your support ticket or thinks it is spam which happened to me
OKKIE CHESS.COM, YOU HAVE MESSED UP BIG TIME NOW.
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1 day ago
0
#123
TheMidnightExpress12 wrote:
Sometimes the ai bot misses your support ticket or thinks it is spam which happened to me
for me the ai bot is just stupid and never understand ur request
1 day ago
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#124
Time to summon janko.
JANKO THERE IS AN AI GATEKEEPER STOPPING ASHLEY FROM REJOINING
JANKO THERE IS AN AI GATEKEEPER STOPPING ASHLEY FROM REJOINING
1 day ago
0
#125
Martin_Stahl wrote:
BasixWhiteBoy wrote:
The support system does need some improvement, or maybe just more staff members in general. It is alarming how much support doesn’t respond, and just leave their members hanging without a solution, prompting them to keep trying. It wouldn’t be such a bad idea to add more staff members to the support section so that it’s more efficient and everyone gets a response back, no matter what the case may be. It’s not that the staff and support section is bad per sei, but it could be that the amount of people that can respond are limited, causing them to not respond to things they see as less important to the site, such as the banning and closing of accounts of members. These come second to problems with memberships and other purchases, which is understandable.
https://www.chess.com/article/view/chesscom-update-december-2024?alert=content#Support
Staffing is based on needs. During the holiday season, response times can be higher than normal but the site can't add more staff than it can support based on sustained workload and stay in business for long.
That's completely understandable. I do have a question, if you don't mind answering.
How many staff members are there to help, and how many support tickets are used per day on average?
1 day ago
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#126
aabdulloev29 wrote:
Time to summon janko.
JANKO THERE IS AN AI GATEKEEPER STOPPING ASHLEY FROM REJOINING
JANKO THERE IS AN AI GATEKEEPER STOPPING ASHLEY FROM REJOINING
YES
JANKO
oh wait i blocked him i think
1 day ago
0
#128
BasixWhiteBoy wrote:
That's completely understandable. I do have a question, if you don't mind answering.
How many staff members are there to help, and how many support tickets are used per day on average?
That last monthly update says 23,000+ conversations, which I believe is the same as tickets. So that would be be over 760 a day on average. I don't know how many support staff members there are.
1 day ago
0
#129
Chess.com doesn't have a beef with you or your friend. Just try again (and maybe again) (sorry if this isn't helpful)
1 day ago
0
#130
Martin_Stahl wrote:
BasixWhiteBoy wrote:
That's completely understandable. I do have a question, if you don't mind answering.
How many staff members are there to help, and how many support tickets are used per day on average?
That last monthly update says 23,000+ conversations, which I believe is the same as tickets. So that would be be over 760 a day on average. I don't know how many support staff members there are.
Hm... that sounds reasonable. So, if there are 38 members, they could get 20 issues resolved in an 8-hour workday, or at least respond to them. That seems like way too little support tickets to be ignored.
1 day ago
0
#131
If this account doesn’t use chess.com for anything but its forum feature, it’s not that bad to just make a new account and keep trying to get the other one reopened instead of complaining. Again, whining is the wrong way to get customer service.
aabdulloev29 wrote:
Time to summon janko.
JANKO THERE IS AN AI GATEKEEPER STOPPING ASHLEY FROM REJOINING
JANKO THERE IS AN AI GATEKEEPER STOPPING ASHLEY FROM REJOINING
HA! you summoned the greatest chess cadre of ALL time! Well you see now my dear friends, Gatekeepers oppressing ashley BUT I THE RISING STAR OF underground chess FEDERATION will stop them
Big-Macca241010-11 wrote:
aabdulloev29 wrote:
Time to summon janko.
JANKO THERE IS AN AI GATEKEEPER STOPPING ASHLEY FROM REJOINING
JANKO THERE IS AN AI GATEKEEPER STOPPING ASHLEY FROM REJOINING
YES
JANKO
oh wait i blocked him i think
Finally people stop doubt and bully me! You see my radiance at last
🤣 lmao I see you remind me of a former member named Rev
22 hrs ago
0
#136
LakennkeeperWey wrote:
If this account doesn’t use chess.com for anything but its forum feature, it’s not that bad to just make a new account and keep trying to get the other one reopened instead of complaining. Again, whining is the wrong way to get customer service.
im not whining, just very angry.
Big-Macca241010-11 wrote:
oh i didnt block janko
hey janko
Finally a believer and fellow chess partisan!
The days of GATKEEPER persecution are over!
as it deserves to be
#REOPENASHLEY