OKKIE CHESS.COM, YOU HAVE MESSED UP BIG TIME NOW.

.... Simply a business thing as I assume the staff's priority is making the website money instead of letting members get unbanned.

Some staff do their job and some do not. Simple as that.

I will say staff has ignored my friends before. My friend went through steps and steps of verification and the staff that was helping her was acting very nice and understanding of her struggles with support beforehand and then out of nowhere they closed the ticket and left my friend with no help at all. They have more "important" requests to deal with like memberships. Simply a business thing as I assume the staff's priority is making the website money instead of letting members get unbanned.

Depending on the bam reason there are cases where members are not welcome back.

That's not accurate

*sigh*

for the 1000000000000000000000000000000000000th time, she closed HERSELF.

Are you sure about that??? From my observations it seems quite the opposite

Chess support used to be better, since 2023 the site is going down

I did not quote you and was not talking about this case.

Yo Martin.... lol I know you respect this kid's umph for his friend's sake, and as well how correct he is to be frustrated.. 😂

I have no doubt most staff are doing their job, considering that they are paid. My question would be what their criteria is for banning accounts or not allowing them to return in this case. Also it would be good to know why support is so absurdly inconsistent. Seriously, there have been people who waited for OVER A MONTH for a support response. The argument of "tell them to contact support" is not valid when support doesn't respond half the time.

The support system does need some improvement, or maybe just more staff members in general. It is alarming how much support doesn’t respond, and just leave their members hanging without a solution, prompting them to keep trying. It wouldn’t be such a bad idea to add more staff members to the support section so that it’s more efficient and everyone gets a response back, no matter what the case may be. It’s not that the staff and support section is bad per sei, but it could be that the amount of people that can respond are limited, causing them to not respond to things they see as less important to the site, such as the banning and closing of accounts of members. These come second to problems with memberships and other purchases, which is understandable.

The support system does need some improvement, or maybe just more staff members in general. It is alarming how much support doesn’t respond, and just leave their members hanging without a solution, prompting them to keep trying. It wouldn’t be such a bad idea to add more staff members to the support section so that it’s more efficient and everyone gets a response back, no matter what the case may be. It’s not that the staff and support section is bad per sei, but it could be that the amount of people that can respond are limited, causing them to not respond to things they see as less important to the site, such as the banning and closing of accounts of members. These come second to problems with memberships and other purchases, which is understandable.

I never said he was.