OKKIE CHESS.COM, YOU HAVE MESSED UP BIG TIME NOW.

hm, I would say something but i do not want to be banned so i wont

IM TALKING TO HER RN

How??

Apparently whatever was done did not work. I think they send a code to that address and that is related by the member to the support chat to validate.

so you're telling me that when something you lot try doesn't work, you just give up, close the ticket, and leave that person with no help? none of you deserve to be paid.

doesnt matter

True, but ive heard other stories of them doing this

even worse

You realise Martin doesn't actually handle customer support stuff? Mods are unpayed volunteers.

yh ik, but others will see this too, and surely he can pass notes on

I can't speak to the specifics on this case but if the process used to validate the account belongs to the person requesting it be reopened doesn't work then they won't reopen it. There are only so many ways to verify.

Oh Martin, you are very skilled at jumping around the accusations (probably because they are true)

Staff have steps to take to verify accounts and if those things weren't able to be met, then they don't open the account. I'm not going to say that mistake can't be made but the issue probably isn't on the staff side of things.

why is macca crashing out abt another online person

I will say staff has ignored my friends before. My friend went through steps and steps of verification and the staff that was helping her was acting very nice and understanding of her struggles with support beforehand and then out of nowhere they closed the ticket and left my friend with no help at all. They have more "important" requests to deal with like memberships. Simply a business thing as I assume the staff's priority is making the website money instead of letting members get unbanned.

Some staff do their job and some do not. Simple as that.

Bruh what did Martin do, hes not staff, and staff does teh support work if

I never said he was.

That's been obvious for a while now. After all, it is a business, so I could understand valuing memberships and stuff more than getting people unbanned and whatnot. Still, they need more staff members that can help with this sort of thing instead of brushing it aside.

Indeed