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Not Getting Chess.com Supporter Award

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Jomity

I got a gold membership, but I haven't received the achievement. I've noticed some other premium members without that achievement either. Is this a problem?

Platypus

dunno well same

Achim_Lackner

Danke,vielen Dank

Martin_Stahl
Jomity wrote:

I got a gold membership, but I haven't received the achievement. I've noticed some other premium members without that achievement either. Is this a problem?

 

How did you purchase? Website or app?

Jomity

App, because I'm a kid and my dad has Apple Pay set up oh his phone. It was easier. (also I got the iOS achievement)

Martin_Stahl
Jomity wrote:

App, because I'm a kid and my dad has Apple Pay set up oh his phone. It was easier. (also I got the iOS achievement)

 

That is likely the reason. The app purchase process requires some manual steps and that probably doesn't trigger the achievement.

Jomity

Oh, so should I contact support?

OfficialDerek

dunno

Jomity

Yay! It finally went through!

NikolajKamph
Martin_Stahl skrev:
Jomity wrote:

App, because I'm a kid and my dad has Apple Pay set up oh his phone. It was easier. (also I got the iOS achievement)

 

That is likely the reason. The app purchase process requires some manual steps and that probably doesn't trigger the achievement.

I purchased via the website and still have not gotten my achievement sad.png Anyone who got some tips? 

hypermuddish

wait, you guys are getting rewards?

NikolajKamph
hypermuddish skrev:

wait, you guys are getting rewards?

Its just a achievement you get for supporting chess.com but a lot of people are not getting it sadly sad.png

Platypus

i have platinum dont have award

Martin_Stahl
chessPlatypus01 wrote:

i have platinum dont have award

 

Yes, you do.

Micchete

I have the same problem 😢

Platypus
Martin_Stahl wrote:
chessPlatypus01 wrote:

i have platinum dont have award

 

Yes, you do.

i do?

haveagreatday

I also have the same problem

Shah_Bonsai
I also have the same problem. I recently purchased a diamond membership on the app but did not receive the award for it.
haveagreatday

Oh I have a possible explanation

Shah_Bonsai
Please explain then