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My account got falsely closed by "abuse"

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MURATOZCANSP

My first account on chess.com, named "muratspsp" has been closed because of abuse. I tried to contact support but I couldn't get any help. How do I get my account back? I at least want to know why it is closed. I didn't even get an email even though the support bot says I did.

Martin_Stahl
MURATOZCANSP wrote:

My first account on chess.com, named "muratspsp" has been closed because of abuse. I tried to contact support but I couldn't get any help. How do I get my account back? I at least want to know why it is closed. I didn't even get an email even though the support bot says I did.

You should be able to get the support tool to open a ticket. They're the only ones that can assist you.

MAGNUSCL2

Please help me because of some fair game problems my chess account has been disabled please unable my account. I am very sorry for this thing . Email- [removed -- MS]. Uid - 25_MainakMondal_VIIIE

Martin_Stahl
MAGNUSCL2 wrote:

Please help me because of some fair game problems my chess account has been disabled please unable my account. I am very sorry for this thing . Email- [removed -- MS]. Uid - 25_MainakMondal_VIIIE

You should receive an email on the address associated with the closed account regarding your options, including appealing the closure.

Be sure to check your junk/spam folders.

MURATOZCANSP

How do i open a ticket?

Martin_Stahl
MURATOZCANSP wrote:

How do i open a ticket?

Use the Support option in the menu.