Losing connection during games at Chess.com

What I struggle with is the fact that I can't do anything about it and I will ALWAYS lose because of it. It's really annoying.

In the past, that was always my suggestion. If you are on the Play > Live Chess interface, then that should work. Not sure on Play (Beta) 

Won't refreshing the page get rid of the game?

One thing l sometimes do when l loose connection is to open a new window fast, it reconnects but sometimes it doesn't .

yes im hac

yes I am having problems also.

It doesn't in Play > Live Chess, I've used that to cancel pre-moves on mobile web browser but it may in Play (Beta)

I will try next time, if I play live chess!

I just experienced this now.. interestingly my opponent had a slight edge and should find a relatively easy win. Hard to say what caused it but I doubt it is foul play or a hack device. Surely though if it was server issues then neither my opponent nor myself would win and I wouldn't have lost the points. A bit disappointing that it doesn't retain the game for longer, to regain a connection.

It could be a Socket time-out. It happens many times, when I use the mobile phone as WiFi hotspot. It helps to go to any browser and load a new page. This "wakes up" the connection, and the game can proceed.

There are some connection settings that may assist if that is the issue.

https://support.chess.com/article/873-how-can-i-improve-my-live-chess-connection

Time to reconnect is completely dependent on the time control, with a max time to reconnect for longer ones.

https://support.chess.com/article/338-how-does-game-abandonment-work

Chess.com has not figured out how to fix the problem of hackers causing disconnection when they are losing. Sorry to say, you must leave the site. Go to another chess playing program. Chess.com cannot fix the problem.

Your opponents aren't hacking your connection. The would have to hack the live server process completely and that isn't happening.

I use two sites as differing sites offering different benefits, key benefits from chess.com as far as I can see are 1/ Chess analysis, with moment interaction following each game   2/ A lot of players use this server, including celebrity names  3/ the platform offers learning modules and puzzles  - To fix : If I only have one browser window open, usually the game is stable. 

Alternatively I use a different site for casual anonymous games when dwindling time, one which even if it drops off for 30 seconds, will still return to the game. Not sure how useful that is though bearing in mind the other player will probably notice a connection loss. 

Cons are, I also find I can't play chess.com using my android phone due to an unstable connection drop. It's definitely not hackers though. 

I've been having this problem for the past month now. They said delete your cache and I did and the problem came back 2 days later. I'm not deleting my entire browsing history every time I want to play a game of chess properly. Cancelled my membership today.

My experience when using the app is that if I am in the disconnect state, it will recover if I was waiting for the opponent to move when it was disconnected, however, if it disconnected before I moved then it will not recover and the disconnection will last till the end of the game. There is one way of resolving the issue:: in this second state it will immediately recover if I offer a draw. Unfortunately this is usually accepted if I am winning.

I noticed if I have multiple windows open at the same time, like multiple games running at the same time - this seems to also contribute to the disconnecting mid game. Although over the past few months the platform has been stable for me. I haven't come across a disconnect issue for a long time now. 

It has happened multiple times recently that I am winning a game but lose it on time due to "abandonment" or something. My internet is well connected and I have 3 ISPs.

When I quickly connect back to the chess.com, the ongoing game neither shows up automatically nor in the game history (until I lost) in such suspicious event.

Here are the 2 such games in my recent memory:

1. https://www.chess.com/live/game/6573869030 (here I made the last move, still lost! Raised complaint, but no response)
2. https://www.chess.com/live/game/7614757299 (happened just now, but I no more care)

I will try one solution. Every time close and open the chess.com to start a game, so a fresh URL is generated. Copy that URL and try to reconnect it back when such thing happens.

This happens to me all the time, virtually every game. So, so frustrating. I’m a diamond paid up member which makes it even worse. 

I eventually solved this problem.  Junked my old Dell and bought an MacBook Air; problem solved.