I had the same problem a few months ago, but now everything is fine. Back then, I had just moved into a new apartment, and the internet there was terrible. When I read about armstrongmywire, I decided to switch providers. After I did that, everything has been working quite well. Unfortunately, I lost the password and login for my previous account, so I’m starting over here.
Losing connection during games at Chess.com
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Yes, recently I have this often. My net is fast and stable. All other apps work perfectly, both on my PC and on other in-home devices. Only chess.com disconnects. Drives me crazy.
Tried to empty cache. Tried to reboot. Still the same.
Happens to me at least once a week and I am on reliable fibre optics internet - and like others here, I have no connection problems with any other sites or apps. Besides losing games because of this or hanging on by a thread by refreshing my browser that seems to work temporarily, there is always the possibility that my opponent will perceive that I have stalled by disconnecting deliberately and report me. It has certainly made me now reconsider when I see the opponent has disconnected and I think it's deliberate given how frequently it has happened to me. But in all of those cases, the opponent disconnects when I am taking the lead. So it does appear as if the other person has disconnected deliberately. Google says to clear the cache in my browser but even after doing this, the disconnections have continued to happen.
The game I lost a few days ago I was losing anyway and the connection going was just the final kiss of death, but the latest game was evenly balanced, and both the opponent and I were 85% accurate in the review - we were both playing well. A bit heart-breaking when the connection goes.