Hello,
A few hours ago, I got muted for spamming. I was unaware of anything I wrote that could possibly be perceived as spamming, so I tried to contact support with the Support function reached from the sidebar to get more information on the reason behind my mute. I remember the last time I used this, and I could contact an actual staff member easily, but I can only seem to get responses from their AI support bot now. The bot can't answer my questions.
Is it possible to get a response from an actual staff member using Support, or will I need to do something else?
Yes it's possible to get the system to open a ticket and support will contact you.
Hello,
A few hours ago, I got muted for spamming. I was unaware of anything I wrote that could possibly be perceived as spamming, so I tried to contact support with the Support function reached from the sidebar to get more information on the reason behind my mute. I remember the last time I used this, and I could contact an actual staff member easily, but I can only seem to get responses from their AI support bot now. The bot can't answer my questions.
Is it possible to get a response from an actual staff member using Support, or will I need to do something else?