Is There Any Way to Talk to an Actual Staff Member Using the Support Function? - Chess Forums

exceptionalfork

13 hrs ago

0

#1

Hello,

A few hours ago, I got muted for spamming. I was unaware of anything I wrote that could possibly be perceived as spamming, so I tried to contact support with the Support function reached from the sidebar to get more information on the reason behind my mute. I remember the last time I used this, and I could contact an actual staff member easily, but I can only seem to get responses from their AI support bot now. The bot can't answer my questions.

Is it possible to get a response from an actual staff member using Support, or will I need to do something else?

Martin_Stahl

9 hrs ago

0

#2

exceptionalfork wrote:

Hello,

A few hours ago, I got muted for spamming. I was unaware of anything I wrote that could possibly be perceived as spamming, so I tried to contact support with the Support function reached from the sidebar to get more information on the reason behind my mute. I remember the last time I used this, and I could contact an actual staff member easily, but I can only seem to get responses from their AI support bot now. The bot can't answer my questions.

Is it possible to get a response from an actual staff member using Support, or will I need to do something else?

Yes it's possible to get the system to open a ticket and support will contact you.

NM ParagonFighter

7 hrs ago

0

#3

exceptionalfork wrote:

Hello,

A few hours ago, I got muted for spamming. I was unaware of anything I wrote that could possibly be perceived as spamming, so I tried to contact support with the Support function reached from the sidebar to get more information on the reason behind my mute. I remember the last time I used this, and I could contact an actual staff member easily, but I can only seem to get responses from their AI support bot now. The bot can't answer my questions.

Is it possible to get a response from an actual staff member using Support, or will I need to do something else?

I have a advice for you: Suck it up.
But to answer your question, you can could contact the staff if the bot couldn't figure out what your saying. You'll just have to write a paragraph to confuse the bot. The bot is super stubborn so you'll have to be patient. You also have to click "something else" when you start a conversation.

SwordofSouls2023

4 hrs ago

0

#4

exceptionalfork wrote:

Hello,

A few hours ago, I got muted for spamming. I was unaware of anything I wrote that could possibly be perceived as spamming, so I tried to contact support with the Support function reached from the sidebar to get more information on the reason behind my mute. I remember the last time I used this, and I could contact an actual staff member easily, but I can only seem to get responses from their AI support bot now. The bot can't answer my questions.

Is it possible to get a response from an actual staff member using Support, or will I need to do something else?

WHY DID YOU SPAM?? YOU SHOULD BE VERY ASHAMED OF YOUR BEHAVIOR AND GO CRY ABOUT IT

exceptionalfork

4 hrs ago

0

#5

Martin_Stahl wrote:

exceptionalfork wrote:

Hello,

A few hours ago, I got muted for spamming. I was unaware of anything I wrote that could possibly be perceived as spamming, so I tried to contact support with the Support function reached from the sidebar to get more information on the reason behind my mute. I remember the last time I used this, and I could contact an actual staff member easily, but I can only seem to get responses from their AI support bot now. The bot can't answer my questions.

Is it possible to get a response from an actual staff member using Support, or will I need to do something else?

Yes it's possible to get the system to open a ticket and support will contact you.

Do you know how I can get the system to do that? I've tried a bunch of different things and none of them work. Is it as simple as asking it if I can open a ticket for support?

exceptionalfork

4 hrs ago

0

#6

SwordofSouls2023 wrote:

exceptionalfork wrote:

Hello,

A few hours ago, I got muted for spamming. I was unaware of anything I wrote that could possibly be perceived as spamming, so I tried to contact support with the Support function reached from the sidebar to get more information on the reason behind my mute. I remember the last time I used this, and I could contact an actual staff member easily, but I can only seem to get responses from their AI support bot now. The bot can't answer my questions.

Is it possible to get a response from an actual staff member using Support, or will I need to do something else?

WHY DID YOU SPAM?? YOU SHOULD BE VERY ASHAMED OF YOUR BEHAVIOR AND GO CRY ABOUT IT

I didn't lol

I'm not sure if someone else logged into my account or something because I'm also apparently following a bunch of new threads:

I've literally never seen these threads before so I guess it's possible someone else got on my account and started spamming, but I'm not 100% sure

exceptionalfork

4 hrs ago

0

#7

ParagonFighter wrote:

exceptionalfork wrote:

Hello,

A few hours ago, I got muted for spamming. I was unaware of anything I wrote that could possibly be perceived as spamming, so I tried to contact support with the Support function reached from the sidebar to get more information on the reason behind my mute. I remember the last time I used this, and I could contact an actual staff member easily, but I can only seem to get responses from their AI support bot now. The bot can't answer my questions.

Is it possible to get a response from an actual staff member using Support, or will I need to do something else?

I have a advice for you: Suck it up.
But to answer your question, you can could contact the staff if the bot couldn't figure out what your saying. You'll just have to write a paragraph to confuse the bot. The bot is super stubborn so you'll have to be patient. You also have to click "something else" when you start a conversation.

Well I just got it to work and this is basically what I did. I wrote something that made no sense:

I was going to write more, but I accidentally pressed the send button. Apparently that's all I needed to do, because now I guess I'll be getting a response from a human.

Thanks