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How to restore a closed account?

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omrist_5

How do I restore a closed account?

I closed my account recently and I regretted, (the reason doesn't matter). I had many important and nice games there. Is it possible to restore this account?

baddogno

Pretty sure support can do that for you.  This will get you a click or two away....

https://support.chess.com/article/346-contact-us

omrist_5

First of all, thanks for the advice. How long should I wait for their answer? I've contacted the support about 3-4 days ago. Is it supposed to take a day, a week, or a month?

baddogno

Their goal has always been 48 hours, but 3 to 4 days average has been my experience.  Unfortunately membership has exploded lately, so all bets are off.  I can't imagine it taking more than a week though.  Best of luck!

omrist_5

Thanks! I hope I will get an answer soon.

batgirl

Message me the name of your original account?

omrist_5

It was "OmriSteinberg" but I think I changed my username a couple of days before I closed this account.

This is the only information I have. Could you help me with that?

CheeseElevator

@omrist_5 yes, you have to write this username on omrist_5 

NirthrushnaAthukorala

#revive

StumpyBlitzer
NirthrushnaAthukorala wrote:

#revive

Why? 

Martin_Stahl
DellingerNadugo wrote:

I dont know why but my acc just got closed for no reason while me and my grandpa was playing chess

You're posting so your account isn't closed. It is this an alternate account?

nmuthu

My friend's account got closed. He does not remember his email id associated with that account. How can he know what happened to his account?
His profile was
https://www.chess.com/member/Exoticring2

GM_chess_player
nmuthu wrote:

My friend's account got closed. He does not remember his email id associated with that account. How can he know what happened to his account?
His profile was
https://www.chess.com/member/Exoticring2

he violated the fair play policy

nmuthu

Thank you for replying. @GM_chess_player

My friend wants to know more about his account closure. He said he rarely plays on Chess.com (only on weekends). Is there any way he can know more about the problem? or the message that was sent to his mail?

Martin_Stahl
nmuthu wrote:

Thank you for replying. @GM_chess_player

My friend wants to know more about his account closure. He said he rarely plays on Chess.com (only on weekends). Is there any way he can know more about the problem? or the message that was sent to his mail?

Your friend should have received a message from the site at the email address associated with the closed account with their options

nmuthu
Martin_Stahl wrote:
nmuthu wrote:

Thank you for replying. @GM_chess_player

My friend wants to know more about his account closure. He said he rarely plays on Chess.com (only on weekends). Is there any way he can know more about the problem? or the message that was sent to his mail?

Your friend should have received a message from the site at the email address associated with the closed account with their options

Thank you @Martin_Stahl
My friend says that he forgot the email id associated with the account. Is there any other way that he can receive the same information that was sent to his mail?

Martin_Stahl

Your friend should contact support directly using the Help option in the menu but will need to be able to verify the closed account is theirs in order to do anything