You will need to open a ticket. But if you don't have access to the email account you might be out of luck.
https://support.chess.com/customer/portal/emails/new
How to enable a disabled account I NEED HELP
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Jan 4, 2017
0
#3
Martin_Stahl escribió:
You will need to open a ticket. But if you don't have access to the email account you might be out of luck.
Thank you. I am happy to know that I have the access to the email directly related to my original account. I've just sent a support ticket message to them explaining the situation. Now hoping for an early answer!
Jan 6, 2017
0
#4
morethantwentycharac escribió:
I see that you have opened two bottles of Absolut. This is against the terms of service.
I know, but i had no chance. I had to proceed like that.
morethantwentycharac wrote:
I see that you have opened two accounts. This is against the terms of service.
It's not against the rules to disable your old account and then create a new one. You just can't have two active accounts at the same time.
heloimnew wrote:
I forgot my password and can't see it any more, how do I get it back.
contact support
Feb 11, 2022
0
#8
heloimnew wrote:
I forgot my password and can't see it any more, how do I get it back.
If your email is correct, you can use Forgot Password on the login screen.
Nov 7, 2023
0
#9
Egamov_25 wrote:
my account is disabled, I used engine for my last games. how can i get my account back?
If you used and engine and were closed for fair play, you can't.
May 9, 2024
0
#10
Siddharthehehee wrote:
I just disabled my acc...but can't enable it
Only staff can. You'll need to contact the through the option in the Help menu.
7 hrs ago
0
#11
My account is disable for I won 10 games without lose and chess.com disable my account and my friend hack my account and use a chess engine what I do my account is disable too 😒 name - nitro_king
7 hrs ago
0
#12
letuploin wrote:
My account is disable for I won 10 games without lose and chess.com disable my account and my friend hack my account and use a chess engine what I do my account is disable too 😒 name - nitro_king
You should have received a message on the email address associated with the closed account that has your options, including the possibility of an appeal.
I disabled my own account 3 years ago. It is important for me to recover it now. I only remember my old username. How can i recover it? Can any staff member help me?