Gifted Gold Subscription Ended Early

I’m reaching out because I recently encountered an issue with my gifted Gold subscription. On March 19, 2024, I received a 1-year Gold membership as a gift (receipt attached for reference). The subscription was supposed to be valid until March 19, 2025, but unfortunately, I received a notification a few days ago saying that my subscription had expired.

I’ve been enjoying my Gold membership benefits, so this early termination has been a bit frustrating. I would appreciate any help or advice on how to resolve this issue. Is there any way to restore the remaining time on my subscription?

Thank you for your assistance!
-MrMeDIG

You'll need to contact Support directly using the Help option in the menu to see what may have happened

Thanks for the reply Martin, I tried submitting 2 tickets through the "Contact Support" in the help menu, however, I haven't received any feedback or even an email confirming that a ticket had been made. Is there a way to know when support is looking into something?

If a ticket was created you'll get a message on the tool that you'll get a response in 1-5 days