games aborted when opponent losing
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Same as all people here, the opponent losing long time doesn't moved and then the game is aborted also my time wasted
Same here Friday 14h April 20h45 GMT
Apr 14, 2023
0
#124
bcote689 wrote:
Same here Friday 14h April 20h45 GMT
There was an issue around the time you posted that caused some disconnects. It was short in duration.
Apr 21, 2023
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#125
Rubberpawn wrote:
This just happened to me about half an hour ago against my opponent. I was literally one move away from checkmate and was waiting for my opponent to make their move. Then all of a sudden, their time stopped counting down and mine wasn't counting down either. Then I get hit with the "GAME ABORTED" message. Really chess.com?!?!? The game is not in my archives or in my opponent's archive either. I would put big money that this was due to some type of server or application maintenance because I noticed that it aborted at exactly 10PM PST. Why are you performing maintenance at 10 PM for West Coast servers?? Do them at 1 or 2 AM PST for North America servers.?...is that too much to ask for??
There was a scheduled live server restart. Whenever the site does the reboot, it's not going to be good for some members.
Apr 21, 2023
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#126
Rubberpawn wrote:
So can I please get the rating points I was robbed from? Not sure why were conducting maintenance at 10pm PST on west coast North American servers. It's very interruptive and frustrating especially when you're one move away from winning and getting rating points. This type of intrusive work should be done at 1 am PST or 2 am PST on west coast servers. At worst, at least alert the users whom you're about to interrupt their game that servers are restarting with a countdown timer of when that will happen (like I've seen in the past). Not sure why we didn't get a warning this time. At best, have redundant servers in place. That way whenever chess.com begins conducting maintenance on the primary servers, they will perform a stateful switchover to their redundant (backup servers) and the games can continue seamlessly with no interruption. Once maintenance is complete on primary servers, all sessions will fall back from the backup servers to the primary server leaving the backup servers free to be updated as well. It's a very simple IT infrastructure concept. Considering chess.com is the largest chess platform in the world, it baffles me that it's 2023 and they still don't have this type of server redundancy in place.
There is one server process currently for rated games; it goes down for everyone when there's a restart. And it's the live server code that was updated, not the underlying server hardware.
There is a more distributed process that is being worked on but I don't now code updates will impact that setup when it becomes the primary process. That may be done more regionally and allow more flexibility.
They Chicken Out because they cant stand Losing soooo annoying
Apr 25, 2023
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#128
Rubberpawn wrote:
Yeah, there's a way to do stateful duplication of your primary instance to a backup instance regardless if it's either metal that you're upgrading or software code on that instance. It's a stateful failover of live traffic on the primary to the backup. Video game companies currently do it for their live esports matches that are hosted on Azure, aws, gcp, etc. The failover impact is negligible. It's much better than your game being aborted especially when you're winning. I'm just surprised that chess.com's engineers haven't implemented such redundancy yet.
If I am to expect random game abortions during the week at 10 pm PST during games which I've worked so hard to win or found difficult moves that earned me the win, I expect to be compensated for the points I should have received for the win. In this case, it was forced checkmate in 1. So where are the points I should have received for the game that chess.com so rudely interrupted and ruined?
You can ask support but I don't believe that a point increase is a normal option for aborted games.
https://support.chess.com/article/346-contact-us
As to whether or not the new code will have a different mechanism for updates, I don't know. I assume it was built that way and they'll bring up a new instance with updated code and point all new traffic to that and bleed off existing traffic for the old code. But until that newer system is fully implemented, there will be reboots and the planned ones are usually at close to that timeframe.
Apr 27, 2023
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#129
Phaisal wrote:
This just happened to me now against a higher rated player.
I was obviously winning (+12) and my opponent had 5 minutes left, suddenly a message pops up saying the game was aborted!!!
this exact same thing litearlly spot on exactly the same thing happend to me like 5 minutes ago and there was no restart i got no message for it
My opponent was losing after he has made a mistake in computing moves and he aborted the game right after. I don't know how it is possible!
Apr 27, 2023
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#131
Juji29250 wrote:
My opponent was losing after he has made a mistake in computing moves and he aborted the game right after. I don't know how it is possible!
It's not possible for a player to do it. Something happened to the servers. It happened in my game too.
Apr 28, 2023
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#132
devcore69 wrote:
Phaisal wrote:
This just happened to me now against a higher rated player.
I was obviously winning (+12) and my opponent had 5 minutes left, suddenly a message pops up saying the game was aborted!!!
this exact same thing litearlly spot on exactly the same thing happend to me like 5 minutes ago and there was no restart i got no message for it
There was a scheduled server restart.
Apr 30, 2023
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#133
Rubberpawn wrote:
I really hope chess.com puts proper redundancy in place. Telling thousands of users "sorry, there was a server restart" isn't gonna cut it and is going to get old fast especially when they're losing out on points that they should have received for their hard earned win.
@Martin_Stahl is there a way to suggest to the systems/cloud and devops engineers, to try and find a way to at least implement a game abortion countdown notification in the interim? Normally, for big scheduled upgrades (usually past midnight in PST timezone), there have been notifications that at least tell us when the game will abort. But lately, I've noticed that we don't get abortion notifications anymore for all server restarts (likely the smaller or quicker code upgrades). They just restart the server without warning anyone. Can they at least prompt us with a countdown notification for every restart so we can avoid starting a game right before the restart?
The main play page has a banner that shows an hour before the restarts happen. My understanding there was going to be some additional work to add it maybe in the chat area too, though I would have to see if can find a reference to that .
Why would the servers be rebooting that often? Every time I start my game, the game aborts. What's the point?
Jul 18, 2023
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#135
dethmaShine wrote:
Why would the servers be rebooting that often? Every time I start my game, the game aborts. What's the point?
That doesn't indicate a reboot. That sounds more like a connection issue.
https://support.chess.com/article/213-how-do-i-fix-my-disconnect-lag-issues
Martin_Stahl wrote:
dethmaShine wrote:
Why would the servers be rebooting that often? Every time I start my game, the game aborts. What's the point?
That doesn't indicate a reboot. That sounds more like a connection issue.
https://support.chess.com/article/213-how-do-i-fix-my-disconnect-lag-issues
While I agree with you, this happens way too often. I am not referring to the original pretext that OP shared but this happening way to often is not great.
Aug 4, 2023
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#137
This just happened to me last night against a higher rated opponent while playing Rapid. Crazy part is that game is not even in my Archives. 
I contacted chess.com for help!
Aug 4, 2023
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#138
vishnu7may wrote:
This just happened to me last night against a higher rated opponent while playing Rapid. Crazy part is that game is not even in my Archives. I contacted chess.com for help!
There was a live server restart. When that happens, all ongoing games are aborted.
Jan 4, 2024
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#139
Just had this happen as well. I put a post up about this. This shouldn't be allowed. Why pay for this service if this stuff is allowed?
Bro I was winning the game the it just suddenly abort
There was a scheduled live server restart. When that happens all ongoing games are aborted.