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Comment contacter chesscom directement ?

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BelgiumOrSerbia

Hello, i had a connexion to my account which is not me and it has happens several times and even during my games which disconnect me. I once was reconnected on a game that wasnt mine and i was completely loosing with a really weird game. I can't do much except ask to chesscom if they can do something to help me because i havent found anything on this and i'm not the one connecting.

Martin_Stahl
BelgiumOrSerbia wrote:

Hello, i had a connexion to my account which is not me and it has happens several times and even during my games which disconnect me. I once was reconnected on a game that wasnt mine and i was completely loosing with a really weird game. I can't do much except ask to chesscom if they can do something to help me because i havent found anything on this and i'm not the one connecting.

Do you have multiple devices that you connect with? If you have an app and are on the website, it can cause things like that. Or if you have multiple tabs open to the site, in particular in Play, that can also cause issues.

If you're sure that's not it, you should immediately change your password and log out of all devices.

You can also check your account under Settings > Manage Account at the bottom of that page and then Manage Data