Forums

Account hacked no reply from mods yet.

Sort:
ElitePlayer09

Recently I've been hacked and three people have logged into my account from Egypt, Cairo and Florida (I'm from Sri Lanka). They have changed my password and email and now I can't do anything. Somehow I still can log in from my email i used to create this account without the password using "Sign in with google". LUCKILY the hackers still haven't change my bio or played any games or done any other unwanted stuff in my account still. I sent this to moderators using contact support:

Hello. I am ElitePlayer09 on chess.com with a platinum account and this used to be my email for the account. Some way or the other someone has hacked into my account from Florida (I live in Sri Lanka). By the time I saw the email it's too late and they have changed my email and password. Now I cannot change my email or password. Could you please assist me? How come they change my email without logging in to my gmail account for confirmation?
Thanks

Yet they have still not replied and it's been two days. I'm worried that I won't be able to log in with my email again soon if the hackers do something. Just want to let you know so I could get some solutions. Also just curious what's the purpose of hacking my account for these people?

Martin_Stahl
ElitePlayer09 wrote:

Recently I've been hacked and three people have logged into my account from Egypt, Cairo and Florida (I'm from Sri Lanka). They have changed my password and email and now I can't do anything. Somehow I still can log in from my email i used to create this account without the password using "Sign in with google". LUCKILY the hackers still haven't change my bio or played any games or done any other unwanted stuff in my account still. I sent this to moderators using contact support:

Hello. I am ElitePlayer09 on chess.com with a platinum account and this used to be my email for the account. Some way or the other someone has hacked into my account from Florida (I live in Sri Lanka). By the time I saw the email it's too late and they have changed my email and password. Now I cannot change my email or password. Could you please assist me? How come they change my email without logging in to my gmail account for confirmation?
Thanks

Yet they have still not replied and it's been two days. I'm worried that I won't be able to log in with my email again soon if the hackers do something. Just want to let you know so I could get some solutions. Also just curious what's the purpose of hacking my account for these people?

It can take 1-5 days for a response from support.

Martin_Stahl

You should have just received something from staff.

ElitePlayer09

Thank you!

R0L

I have had no problem with support, If they don't respond, I send another request

Menul-Nimsilu

Hi

EliteMXN2K20

HI

Menul-Nimsilu

Hi

Alchessblitz

Yesterday my account was hacked but I was able to change my password and e-mail and I hop it will be ok.

I think it's through tier lists that the hacker manages to hack an account your opening tier list! - Forums d’échecs - Chess.com in this topic it asks the question of what is your opening tier list and it sends a link to create it but it is thanks to the information given to be able to create the tier list that the hacker can hack.

TheMidnightExpress12

hmm interesting