Square Off - Chess Set

Yikes that's a bit excessive, hopefully they can fix that with a quick update 

Wow that's a long time to get refund and yes as a gift its cook but I just saw some in stock soon on house of staunton site chessusa as well.   

I do hear that some board sets act slower or had issues and if u get neo or anything new it be a headache if it has issues again that's why to me it's all gimmicks with that money u can get a nice set better looking pieces.   Do these have any extra quuens I dont believe they do??

After 2 years of waiting for my Swap, believe me when I say I have issues with the company, but yes it does come with extra queens.  And yes, shipment seems to have been delayed once again...

They just replied an hour ago that assembly has not started on the SWAP or NEO. I wonder what the excuse is this time. 

The Gand Kingdom Set may be out very shortly? I see it advertised on the HOS site so that is why I am saying this. I do not think they would advertise it if it wasn't due to hit their shop in the near future.  

Maybe HOS can chime in on it.  You can get 15% off of retail this week I believe. 

About the SOP. They are selling it everywhere in stock. Chess vendors, Amazon, and others.  Looks like they are literally selling hundreds of units. They must have many in the pipeline. 

I held off purchasing the $280 DGT Centaur (and future DGT Pegasus) because of SoP. Will wait until the dust settles before choosing one. I like that the DGT Centaur can be played "offline" without a cell phone or internet connection. Interesting times for chess players nowadays. 

Waited a long time to get my Grand Kingdom Set - but it was completely worth the wait. It works amazingly and never had an issue with it. So when the Neo came out i put in my order immediately and forgot about it. It'll come when it comes and I am sure i will be highly satisfied.  Y'all patience level is remarkably low. As if covid and supply chains for everything hasn't been messed up for two years now. Relax.

A second request to cancel and refund my unshipped order has been sent to squareoff...they ignored the first just as they ignored the support query for the major application bug. If this one is also ignored then next week's email will be warning them of the impending chargeback. Definitely not a fan of this company right now.

No one is having problems with orders through 3rd parties at the moment, like Amazon or HoS.  It's entirely ordering directly from the company itself that people are having issues. 

Yeah, for better or worse amazon has been very solid in my experience, especially with returns which are almost braindead easy now.

Update: I received an email response from square off and they asked me to fill out a google doc (!!!) so they can begin the RMA process (!!!) and then requested I pack the board securely (!!!). They completely ignored my emails and my order status where it's clear the board hasn't even shipped. Asking a customer to fill out a google doc is one of the most absurd things I've ever even heard a company do! Buyer beware!

<<deleted by mod, please be kind and relevant>>

Kickstarter update: Neo and Swap first shipments ETA January 2022

They're now taking orders for the Swap on their website...

Check availability at

If I like the SOP I may go for a Neo if they get the bugs out of the software program.

The fact it takes so long when it only has one legal move makes you wonder about the logic the program is using.  I asked them this question and they emailed me back "they are working on the problem".  I hope when they get fixes it will update the SOP automatically or by asking you. If you can't update the program running the SOP or any of their units coming out that would not be good. 

I CANNOT WAIT!!!! Finally getting excited

I really like the Kingdom lineups prestigeous aesthetic, but due to their slowness and poor preformance I would never buy one. When I heard about the Neo and Swap I got excited, as they seem to have improved everything that was poor with the kingdom sets. But I absolutely hate how cheap and electronic they look.. so I reached out to SO and asked if they would ever make a board with Swap's technology and Grand Kingdoms appearance, and they replied "Currently, we do no have such plans."

Really dissapointing! They have the technology and they have the design, but they refuse to combine them. I'm sure a "Grand Kingdom 2.0" would sell a lot better than the Swap ever will. Not to mention I don't even care about checkers, I just need the Swap for their alleged x3 speed and built in battery.. or I'd have gotten the Neo. Such a waste

@DanielRomarEllis:

Absolutely agree!  And the sad thing is folks have been complaining about the look of the Swap since they first unveiled the design.  Don't get me started on marketing the ability to play checkers to chess players...