Square Off - Chess Set

@joenarvey:

Yeah, that 20% fee applied to Kickstarter orders.  Don't know anything about regular orders.

joenavey I think you will get over it after it arrives I love mine customer service is a problem but imagine a small company keeping track of all the kickstarter supporters and making the swap and neo at the same time with the supply chain all messed up

Has anyone ordered & received their new products (SWAP or NEO) from Indiegogo? I really really need some reviews for it before I buy it for my Son!

Things I am wondering about: 

1. Seems it has to be ordered from Indiegogo. Does it guarantee that my order will be delivered? The reason to ask is due to the below comment from the site.  

" Crowdfunding is not shopping

Your donation is a way to support a project but does not guarantee that you will receive a perk.

You may request a full refund from Indiegogo until September 15, 2021. Any refunds after this date are the responsibility of the campaign owner, Infivention Technologies, at their discretion."

2. Any delivery experience from this site? 

3. Are terms & condition different if we buy from Indiogog rather than the SquareOff site? 

No one has received the SWAP or NEO.  Crowdfunding is about purchasing brand new products at a discount price.  Literally, you are paying for the Research and Development of the product.

They don't exist yet, and no one outside of SquareSoft will get one until at least November 2021 of this year. 

There is a different ToS if you buy it directly from SquareSoft.  

I have a question about a board i purchased at a steal of a deal without any pieces. if its just a magnetic mechanical system,  wont any magnetic pieces that can freely slide easily work with this chess board? I mean, its not like there is a brain in each piece right?

I'd assume so, yes but I didn't try on mine. You might need ones with the right polarity on possibly so that the electromagnet attracts rather than repels. You also won't want them too heavy as I don't know how strong the moving force is 

This is why I did not purchase it, despite high interest. I just don't believe for the mechanical parts or mechanism to last a long time. Given the limited warranty and all that, and typical start-up/crowdfunding service level to be expected, it's such a big gamble.

Square off's official recommendation on it is that they have to be as light as the originals(as other posters have stated), and they have to be as wide as the original pieces, because the Square Off pieces slide around each other. If they are too wide, they would bump into each other. 

The output is 12.6V 2K mA. These are common chargers.

https://www.chess.com/forum/view/chess-equipment/replacement-chess-sets-for-squareoff-electronic-chessboards

Supposedly this is the shipping schedule based on an email someone got from Squareoff.  We'll see...

• 

  Eccy8 minutes ago

  Global Shipping

  1st Batch (November) : 27 Days to go

  2nd Batch (December) : 57 Days to go

  3rd Last Batch (January) : 88 Days to go

  Reply

Hoping I could get some advice:

Is it possible to turn down or turn off the beep that registers moves? 

I often play in quiet environments and wondered if it might be too loud?

Thanks 

I ordered the grand kingdom set 4 months ago, and original said "expected delivery date of September 31s" well September 27th come around and I get an email saying "your order has now been dispatched from our production facility in China... Ordinarily, here on, it should take 4 weeks for your shipment to reach you. We’ll provide you with the tracking information as soon as we have it."

Here's a couple of days short of four weeks and I still haven't received a shipping number. Better yet, if I go check my order online it says it still hasn't even shipped yet. Then I contacted support and the person told me this "...We would like to inform you that your order is in process and as per the estimated date of delivery it will be delivered to you by the end of December...'

Like what kind of company lies about shipping out your product and then tells you, oh yeah, wait two more months because we didn't actually ship it? Genuinely disgraceful, and has completely ruined the experience. Even if I do enjoy the product when/if I receive it, I don't think I could recommend squareoff to anyone.

If you go to their website the Grand kingdom Set states it will be delivered by Christmas. The Swap and Neo by 2/28/2022. 

Whats this noise about them going to a subscription model for the software that would be the death of the entire operation I would sell my Grand Kingdom and the two neos they are making me. I am getting tired of being an original backer my patience have gotten pretty thin, covid or not.