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My friend got banned for fair play and I dont know why

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GM-BrilliantEmote

My friend Caro-KannArtist, got banned earlier today for fair play. I checked his account and I couldn't see any evidence of cheating. His games weren't that high accuracy for a 2k rated player, around 80% for blitz. He won approximately as many games as he lost. He missed a decent amount of tactics for someone rated 2k. And his elo growth seemed steady. He wasn't even taking the same amount of time per move as cheaters often do. I asked him if he cheated and he denied it. 
https://www.chess.com/member/caro-kannartist 
Can someone please help me understand what chess.com found suspicious enough to ban him for. Any insight would be much appreciated.

TheCobraisaready

Could have been for another reason like insulting other players or maybe he was cheating they say cheaters often miss certain tactics as its not them actually thinking out the moves

GM-BrilliantEmote
I dont think the reason was language since his account was closed for fair play. For your second point, I assume you mean that he is possibly intermediately cheating (ie: cheating on some moves and not others). Even if this was true (which i dont think it is), im curious what chess.com found suspicious about his account. As far as i can tell, all games look fairly normal.
TheCobraisaready

He should contact them and explain his case, it must suck to get your account banned especially if he's done nothing wrong, there has been cases where the site bans people by mistake so worth checking

GM-BrilliantEmote
I told him that but he said that he was given an option to appeal or just make a new account. And since he thought appealing might take weeks and he just wanted to play some chess, he just made a new account, which means he can’t appeal. (Note: I think he should’ve appealed but i guess that’s just my opinion)
Caro-KannArtist

This is my new account

SeanTheSheep021

If your account was closed for fair play, you can reopen the account by signing a form

TRAITORFORTHEW

I'm pretty sure anyone getting banned without any base would appeal. not appealing here means he prolly knows he did something. he could've opened another account on a different device as well, if he was very desperate to play. when we see his new account is at 1700 blitz right now. its pretty fair to say that he might have cheated.

Caro-KannArtist

I at least got back to 1900 blitz