See the thread "How to Contact Support" and I'm sure they could help.
I should not get a cheater rating refund
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12 days ago
0
#3
I have encountered a similar issue with some of my games. I won, but I shouldn't have; I just got lucky, or my opponents ran out of time. I would like chess.com to return these rating points to my opponents....
12 days ago
0
#4
1, the key is that you didn't look at your opponents other games. They probably cheated in their other games
I was recently notified that I got a "rating refund" for this game and I disagree with getting this refund, but I do not know where to go with this: https://www.chess.com/game/live/128450573229
Even after looking at this game three times, I do not think my opponent cheated - at least in this game (I cannot judge for any of the other games he/she played as I did not look at them). I just played bad chess. Period. I understand that people on this site would probably sell their grandmother for 20 rating points, but I honestly do not care one bit about my rating here. I only care about practicing good chess. Getting a refund for a game that I deservedly lost (bad opening, bad time management, bad calculation...) and where I do not think my opponent cheated seems wrong.
Question1: Where can I ask for a un-refund?
Question2: Chess.com seems to refund all players that played a cheater (in a specific time frame). Why aren't they just refunding those opponents where they can "prove" that cheating occurred?