...
Money makers do pay a staff that is supposed to produce improvements. In order not to lose their jobs, that staff will keep proposing changes, that are supposed to be improvements, even if it'll ruin a perfect thing. Then, the deciders also need to prove their usefulness so they'll keep their jobs, hence will approve every now and then, changes that are no improvements at all. Cos it'll hide their uselessness once the product is so good it barely needs any changes.
And all that population of employees and workers care not about what it does to us, it cares only about keeping their jobs and maybe get promoted.
And so, the people that should hear our complaints, because they are those who could do something about it, have our complaints never reach their ears, cos well, them staff, under various excuses, won't let these complaints reach the ears of them deciders...
Them deciders could try yo see if something's wrong somewhere, but won't do so as long the flow of income is satisfying enough.
It's a system that does not have for a priority our content nor our satisfaction. Or only so in case it's directly linked to the flow of income.
It was discussed briefly on the last State of Chess.com broadcast by Danny. Upper level staff are certainly aware that not everyone like the changes but they are also aware a lot of other site level usage and feedback channels that are not publicly available.
Individual staff aren't making major changes that aren't also being approved by top level staff. @erik is also a user of the site and is very involved in site decisions and updates.
He wonders.