DGT board not working again in chess.com ?

This is me joining the forum, so that I can be active for a chance to be a Beta Tester. I have a very expensive DGT Board and been a Premium Member of Chess.com for a while now. 

It maybe a little late now. But it may have been a good idea to only open up the DGT boards against the bots first to make sure that the problems were all addressed first before opening it up for person-person play. I played my first game and started really weel and was very responsive. About 5 moves in the sync between the board and site was lost and couldn't get it back. I played the rest of the game directly on the site itself. I realise that this is in beta, bur from my first experience it is not even close yet. I will try again a week from now and see if it has improved.

I tried it a few days ago and had the same problem, anyone here has more luck?

Hi Trezor... to "have more luck" is quite easy : just go and play either on playchess.com (but have to pay for) either on lichess.org (free)... these are the numbers one chess sites, far better than chess.com.
Friendly to everyone.

Greeting from Germany. Got my DGT Smart Board (USB Version) last Friday and the same problems occured. I hope, that the problem can be solved, otherwise i don't know, if i will stuck to my DGT Smart Board. I will also try the board on lichess. Started chess only a few months ago and my prior goal is to play online. 

Same problem. After 5 moves or so the sync btw the board and the site lost.

Same issue for me. It goes bananas pretty quickly. Just lost a game because it read 0-0 as Rf1 (yes...I moved the King first, ofc). I'm playing much more on lichess lately because of these issues. It is absolutely seamless there. It doesn't bode well for customer retention to be honest.

Same here, I have only use the bluetooth connection and i lost because of time. Is it better if you use the USB connection only? I havent tried that one yet

I have the exact same result.  Is Chess.com even going to acknowledge the problem?  

I am playing on Lichess more and more because the electronic chess board works perfectly there.  I do wish chess.com would take this seriously and fix the problem, especially considering this is a paid site, and Lichess is free.  

Yeah, mine just continuously says "failed to connect DGT board" and I can't seem to find any helpful information online.

I have reported the bug to Chess.com and will post any response from them.  

Same here, sometimes it works for a move or three to five. But even on a good day, I get issues in the middle of the game with a message on chess.com that I need to set the moves first while the physical board does represent the chess.com board. I then need to do a move on the computer and then all of de sudden it catches up again and says the board is in sync, and so on,

Seeing that this is such a long standing issue and today well into 2021 there is no change, well it's clear chess.com does not care. I guess DGT e-board users are a minority for them, but screw that. The DGT e-board works perfectly on playchess.com and Lichess. 

I am a fan of physical chess boards over all this virtual chess board madness, so I will be saying goodbye to my premium membership on chess.com - not that they care lol.

yes, my dgt board i just got isnt working.  i pay premium membership.  looks like i will be cancelling it.

We have to cancel, lousy service.

Crazy that a commercial site of this size does not care about this.  I like the tactile feel of a real chess board, and we know they COULD fix this if they wanted to.  It's an interesting example of how free crowdsourced software can be superior to commercial ventures.   

I just got a DGT smartboard and I'm having similar issues.  It works well on Lichess, but on chess.com is stops recognizing the moves after only a few moves into the game.  Like others, the board is still recognized by DGT livechess software and recognizes moves, but they are not read by chess.com  

Do you own a pegasus?  From what ive read it doesn't work on chess.com or other sites that it is advertised to work on.  I'm curious when/if it will.

I was curious if you actually owned it as i had read other chess.com posts a couple weeks ago saying it didn't work.  I have read the updated posts and ya... looks like it is still not functional on chess.com nor will it be for a while, which I think is ridiculous as it is clearly advertised to.

DGT Pegasus? - Chess Forums - Chess.com

Looks like they have fixed the DGT Board problems, as mine was working ok last night! Not as good as Lichess though!