The "personal touch" is what does it...

Never before have I been to a chess site where it really feels so much like a community, and I just want to express my thanks for that.  It may sound corny, but it is so nice to know the names behind this site, how it was built (see the "Building Chess.com" series for good reading: http://www.chess.com/news_/search.html?keyword=building), and all the people involved; it really does add a personal touch to the site, knowing, for example, that Erik, Jay, Piotr and the others are working on new additions, or that the founder of the site just answered my question on plain-language post-game annotation programs.  Even when I first signed up, I found the about page here and was immediately impressed that we were introduced to all those that worked on the site, not just some anonymous blather from who knows?  It's nice that Erik and crew keeps us up to date, answers questions, participates, talks to us, not operating just "behind the scenes"!  Keep that personal touch, and you will never lose.