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Does racist abuse = automatic account closure?

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NoCloningTheorem
I was racially abused in a DM. What are the ToS with respect to this on chess.com? If found 'guilty' does this mean an automatic account closure or not? I ofcourse reported but cannot tell if something has been done about it or not.
Martin_Stahl
NoCloningTheorem wrote:
I was racially abused in a DM. What are the ToS with respect to this on chess.com? If found 'guilty' does this mean an automatic account closure or not? I ofcourse reported but cannot tell if something has been done about it or not.

I think it depends on the severity and account history. There's a chance a long or permanent mute might occur but it could be a closure

NoCloningTheorem

Cheers. Is there any way of knowing if the report has been acted upon?

Martin_Stahl
NoCloningTheorem wrote:

Cheers. Is there any way of knowing if the report has been acted upon?

If the account is closed you'll be able to see that in their profile. If they're muted instead, the only way you'll know is if they have posted content which will be hidden.

anulmo

Say hello to my big friend

AngryPuffer

just block or ignore the dude if you dont wanna hear them, really not that hard.

AngryPuffer

also toughen up, you weren't ¨abused¨ and crying and complaining is not going to do anything in a forum.

NoCloningTheorem

I'm neither crying nor complaining.

Creeper_Girl26
Martin_Stahl wrote:
NoCloningTheorem wrote:

Cheers. Is there any way of knowing if the report has been acted upon?

If the account is closed you'll be able to see that in their profile. If they're muted instead, the only way you'll know is if they have posted content which will be hidden.

https://www.chess.com/forum/view/help-support/how-do-i-get-a-second-chance-banned-account

Sir Martin, I need help... Sorry for advertising, I know it is against ToS but no one has answered in a precise way yet... the support is very very confusing, and me nor my friend know what to do...

XxEvil_Cat_QueenxX

How to know if someone got muted chess.com will send you a message about it

NoCloningTheorem

OK cheers for that

AngryPuffer
NoCloningTheorem wrote:

I'm neither crying nor complaining.

yes you were

sqjs
AngryPuffer wrote:

also toughen up, you weren't ¨abused¨ and crying and complaining is not going to do anything in a forum.

you are not him

AngryPuffer
sqjs wrote:
AngryPuffer wrote:

also toughen up, you weren't ¨abused¨ and crying and complaining is not going to do anything in a forum.

you are not him

i am him

justbefair
XxEvil_Cat_QueenxX wrote:

How to know if someone got muted chess.com will send you a message about it

That message didn't say that anyone had been muted.

All it said was that action had been taken. It doesn't say what action was taken. The action might have been to send a warning.

XxEvil_Cat_QueenxX

Nah, that player most definitely got muted, they're not chatting in any way, and everyone has noticed on the first day,